Video course · 4 days · Dr. L. Michael Hall
Turn a messy complaint into one clear problem, and solve more of them in a single short conversation.
The problem someone brings you is almost never the real problem. Some of them can still be solved in five minutes. After this course you can switch from giving orders to asking the right questions, cut through the noise in a complaint, and help a person state their real problem in one sentence, so it is already half solved.
USD 775one-time payment · PayPal or card
Pay with PayPal or card. You are enrolled automatically and your login arrives by email.
01Why this course
“Problems are out there, in the situation.”
Dr. Hall argues that a problem lives in the meaning a person gives the situation. Meanings create problems, and new meanings solve them. That is why a short conversation can change so much.
“The more you tell people what to do, the better they perform.”
He starts from a tennis coach who found that the more instructions he gave, the worse his players got. Simple awareness questions worked better, and that discovery helped start the field of coaching.
“The problem people describe is the problem to fix.”
The presenting problem is almost never the real one. Symptoms, consequences and context are noise; the real problem is the thinking behind them.
“Expectations keep people on track.”
Expecting quietly turns into demanding, and that sets people up for upset. Hope and anticipation keep you looking forward without the demand.
“A good manager jumps straight to a solution.”
Bite your tongue until you understand the problem. Most of the time goes into defining it; once it is clear, the solution usually comes quickly, and the first idea is often a mediocre one.
“Push a stressed person harder and they will think their way out.”
At high stress the body shifts into fight or flight and clear thinking drops away. Calm the person and show empathy first, then work on the problem.
02What you get
Day 1
Day 2
Day 4
03Contents
Day 1
Day 2
Day 3
Day 4
04Inside
Short clips from the recording, pages of the manual and photos of the flip charts. Tap one to see it large.
05Who it's for
Not for you if you want ready-made answers to hand out. The method is about asking, not advising, and it takes four days of watching and trying the questions on real problems.
06Offer
With Dr. L. Michael Hall · recorded in Mauritius, 2026 · in English
What you get
Bundle · 2 or more courses
Our only multi-course deal, and it is simple: put two or more courses in one order and the discount comes off the total. No codes, no deadline.
Example: Master Practitioner, all 4 tracks
Bought separately, these 4 add up to USD 788
Together
USD 748.60
One-time payment · 4 video courses
You save USD 39.40
Get all 4 tracks for USD 748.60Pick any 2 or more courses in the order box on any course page and the 5% comes off the total by itself. Pay with PayPal or card.
This is the 4-day workshop on its own. A second course, 5 Minute Manager with Train The Trainers, adds a 4.5-hour trainer briefing recorded the day before, for people who want to teach the method to others.
07FAQ
No. The room included many first-timers, and Dr. Hall builds the method from the basics, starting on Day 1 with what a problem is.
Not every problem. Dr. Hall is clear that some take much longer. The course teaches you to reach the heart of the ones that can be solved quickly, and to recognise the ones that need more.
Day 1: the manager-to-coach shift and defining a problem. Day 2: cutting through noise and choosing the right conversation. Day 3: precise questions, stress and feedback. Day 4: thinking errors and ways to change a problem.
Each day has live demonstrations with volunteers and practice in pairs or small groups. The recording includes the instructions, so you can practise with a partner.
The 97-page workshop manual and 24 photos of the flip charts from the training, alongside the four recorded days.
The manual says the four days give you the tools to lead problem-solving conversations, and that real skill comes with practice. Dr. Hall suggests practising regularly with a partner.
It is the same four recorded days. The other course adds the trainer briefing. Choose this one if you want to use the method yourself.
Right after your PayPal payment you are enrolled automatically at academy.ns-trainings.com. If you are new, we create your account and email you your login from noreply@ns-trainings.com (check your spam folder if you do not see it). If you already have an account, the course is added to it, so use your usual login or the Forgot password link.
Your enrolment has no end date. Log in whenever you like and watch again as often as you want.
A phone, tablet or computer with a web browser and an internet connection. You watch online at academy.ns-trainings.com. There is nothing to install.
The workshops are taught in English.
No. These are video recordings of the workshop for your own learning. They do not include a certificate.
You pay securely with PayPal on this page. Where PayPal offers it in your country, you can also pay by card through PayPal.
Yes. Tick the extra course in the order box before you pay. When you take two or more courses, you get 5% off automatically.
If you have any question about a course before you buy, write to us first and we will help you decide. Message Jeff on WhatsApp at +63 927 782 1317.
Message Jeff on WhatsApp at +63 927 782 1317. He replies to you personally.
08The teacher
Founder of Neuro-Semantics
Psychologist, author and trainer. He teaches people how to think, not what to think.
Dr. L. Michael Hall holds a Ph.D. in Cognitive-Behavioral Sciences and is the founder of Neuro-Semantics. He worked as a psychotherapist in private practice for about 20 years, and in 1996 co-founded the International Society of Neuro-Semantics, which trains and certifies coaches and trainers around the world.
For about 40 years he has studied one question: how people create meaning, and how that meaning drives what they feel and do. Out of that work came many books, among them "Mind Lines" and "Figuring Out People", his Meta-Coaching training for professional coaches, and "Thinking for Humans", a set of thinking skills in three groups: essential, creative and executive.
He still teaches live, and every week he writes "Neurons", an article for the Neuro-Semantics community. The courses on this site are recordings of his workshops in Mauritius, Malaysia, Hong Kong and the Philippines: you watch him teach a real group, with the questions and exercises from the room.
Symptoms are problematic, but they're not the problem.
Neuro-Semantics is an approach to personal and professional development that grew out of NLP and General Semantics. It looks at how people create meaning, and how that meaning shapes their thinking, emotions and behavior. Coaches, trainers and individuals use it to think more clearly and to make lasting changes.
Recorded and published by
These workshops were recorded live and published by NS Trainings. We are member coaches and trainers of the International Society of Neuro-Semantics.
Four days and about 17 hours of recorded teaching, 7 problem-probing questions, 14 kinds of conversation and a full workshop manual, so the next problem someone brings you gets a short, focused conversation instead of a long one.
Get the course · USD 7754 days of live teaching · 17 hours of recorded video · 7 problem-probing questions · 14 kinds of problem conversation
